Enjoy 30% New Year Discount on all Jackets!

Order Cancellation Policy

At XEBOI, we strive to meet the needs and expectations of our valued customers, and to facilitate this, we have implemented an order cancellation policy:

  • To initiate an order cancellation, please confirm your request via email, WhatsApp, or live chat with our support team within 24 hours of receiving your order confirmation email.
  • If your cancellation request is submitted within 24 hours, you will receive a full refund promptly.
  • For cancellation requests received after the initial 24-hour window but within 48 hours, a deduction of 20% will be applied to the refunded amount.
  • Cancellation requests made after 48 hours will incur a deduction of 35% from the total order amount. Please note that cancellation requests cannot be accommodated once five days have passed since the order confirmation.
  • Once an order has been shipped, cancellation is no longer possible. However, you can still benefit from our 30-day easy return policy. Simply return the product to our warehouse for a full refund.

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