Thank you for choosing Xeboi as your trusted online shopping destination. We’re committed to ensuring your complete satisfaction with your purchase. To make your shopping experience more convenient, please familiarize yourself with our Return and Exchange Policy outlined below.

Size Exchange:

We offer a size exchange option if you encounter any size-related issues with your purchased product. Please keep in mind the following guidelines:

– Report size-related issues within 24 hours of receiving the product. Returns will not be accepted after this timeframe.

– No returns or exchanges will be processed if the product size corresponds to our measurement chart but was ordered incorrectly. In some cases, a 50% fee might be applicable.

– Notify us within 24 hours of receiving the product if the size issue is due to an error on our part.

Color Discrepancy:

Sometimes, slight color variations might be compared to the online product image. If you notice a significant color difference, send us a picture of the product within 24 hours to initiate a return or refund. The options available will depend on product availability and the promptness of your report.

Damaged Product:

If your product arrives damaged due to shipment issues or other reasons, we will cover the cost of reshipping. Please contact us via email within 24 hours of receiving the damaged product.

Cancellation and Refunds:

Our cancellation and refund policy is designed to provide flexibility. If you decide to cancel your order within 24 hours of purchase, a full refund will be issued. After this period, the following conditions apply:

– Cancellation after 24 hours: 25% deduction from the paid amount.

– Cancellation after three days of verification: 35% deduction from the paid amount.

– No cancellations are allowed after one week of confirmation, except in special circumstances where a 50% deduction may apply.

Exchange of Jackets:

We offer a free replacement with the correct size for jacket exchanges due to size issues within three days. However, customers are responsible for covering the shipping costs, which depend on the product’s size and weight.

Return Conditions:

Returned products must be in their original condition, including all attached tags. Products that show signs of damage or use from your end will not qualify for a refund.

Shipping Costs:

While outbound shipping from our end is complimentary, customers are responsible for the costs associated with return shipping and exchanges.

Reporting Issues:

If you encounter color, pattern, design, or size issues, please report them within 24 hours of receiving the product. Provide clear pictures and a problem description to initiate the resolution process.

Trial Purchases and Customized Products:

Products ordered for trial purposes and customized items are not eligible for return, refund, or exchange.

Currency Conversion:

We exclusively accept payments in USD. Payments made in other currencies will be converted to USD for processing.

Unresponsive Customers:

Respond to our order-related emails to avoid a production delay of 10-12 days. Beyond this period, the order will be canceled with a 50% refund issued, regardless of subsequent communication.

Tags and Product Condition:

Products missing attached tags will not qualify for return or exchange.

Reporting Issues:

If you experience issues with the product, even after our thorough inspection, please contact us via email to report the problem.

Customs Policy:

Each region has its own customs policies and regulations, which customers are responsible for understanding and complying with.

We appreciate your business and trust in Xeboi. If you have any questions or concerns, please don’t hesitate to contact our customer service team.