Return & Exchange Policy

30-Day Easy Exchange and Return Policy

Your satisfaction is our top priority! If you have any concerns about your purchase upon receiving your package, please don’t hesitate to reach out to us via email, WhatsApp, or live chat support.
We offer a hassle-free 30-day exchange and return policy. If there’s an issue with your order, we’re happy to assist with a return or exchange. To ensure your request is processed smoothly, please contact us within 7 days of receiving your item.

Our 24/7 customer support team is always available to assist you, whether it’s arranging a refund or facilitating an exchange. We’re here to make your experience seamless and worry-free!

Refund and Exchange Policy is Eligible If:

Items must be returned in their original condition, unused, and in their original packaging.

Custom-made or personalized items are non-refundable unless they have a defect or damage.

Products that have been misused will not be eligible for a refund or exchange

Refund Policy

Customers are responsible for return shipping costs because we offer free shipping to our customers, but it is not free to us. You can share product’s images, with a clear description of your issue that you find in that particular product, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within a 3 to 5 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item with different size, contact our customer service and we will surely resolve your concern within 24 hours.

Return Merchandise Authorization (RMA) Number

Once your product return request is approved, we will issue you an RMA number. Please ensure this number is clearly marked on the package you are returning to our warehouse.

Restocking Fee

A restocking fee is a charge when merchandise is returned. The Restocking is the costs to recover of repackaging and shipping. The amount of restocking fee is depends on the product size, type and weight.

Customs Duties

We label our products as gifts to minimize customs duties for our customers. However, each country has its own customs regulations. As a result, you may incur small fees according to your local customs policies.

This policy ensures clarity and fairness, encouraging customer trust and satisfaction while protecting the interests of XEBOI